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Returns and exchanges

In the case the order does not fulfill the expectations, the customer may return the purchased goods without stating grounds within 10 days from handing over the goods to the customer.+ That means the customer needs to inform the seller about their intention to return the goods within ten days by filling in, signing and sending the scan of the return form (dowload file) to the e-mail address: zamówienia@zombiedash.pl.

Exchange of the goods takes place by returning the purchased goods and buying new ones.

The ordered goods should be returned immediately, no later than within 14 days from the day of handing over the goods to the customer, to the following postal address of the seller:

Zombie Dash sp. z o.o.
ul. Jaworzyńska 5/1
00-634 Warszawa

Original of the filled in and signed return form and copy of the sale document (cash register receipt or invoice) should be attached to the returned goods. The customer incurs the costs of posting the goods to the seller in the case of a remote agreement.

Packaging and transport method of the returned goods should be appropriate to the their properties. The goods should be properly packed and secured (please wrap the box in paper and then use the sticky tape). Goods damaged in transport due to the fact the parcel had been inappropriately secured by the customer cannot be returned or exchanged.

Cost returns are made by way of a bank transfer. In the case of payments made via the PayU payment system, to the account from which the transfer had been made. In other cases to the bank account indicated in the return form.

IMPORTANT! The seller does not accept parcels with payment at delivery and sent to a parcel locker.

IMPORTANT! Items with special characteristics made at an individual order of the customer (e.g. special print, color, size etc.) are not subject to returns.