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Complaints

In the case the goods are not in compliance with the agreement, the customer may file a complaint demanding:

1. bringing it to the condition set forth in the agreement by free repair,
2. or exchange to a new one,
3. appropriate discount or withdrawing from the agreement(return of the goods and money), if the repair or exchange entail excessive costs.

IMPORTANT! The Customer loses right to file a complaint, if the customer does not inform the seller about the inconsistency of the purchased goods with the agreement within 2 (two) months from stating such inconsistency.

Before the lapse of two months, the customer should inform the seller via e-mail about their intention to file a complaint by filling in, signing and sending a scan a complaint form (dowload file) to the e-mail address: zamowienia@zombiedash.pl. Customer should immediately return the goods to the following postal address of the seller:

Zombie Dash sp. z o.o.
ul. Jaworzyńska 5/1
00-634 Warszawa

The customer should attach the original of the filled in and signed complaint form and copy of the sales document (cash register receipt or invoice) to the returned goods. Costs of returning the goods to the seller are incurred by the consumer.

Packaging and transport method of the returned goods should be appropriate to the their properties. The goods should be properly packed and secured (please wrap the box in paper and then use the sticky tape). Goods damaged in transport due to a parcel inappropriately secured by the customer cannot be returned or exchanged.

The seller will consider the complaint application within 14 days from the day of receiving the parcel with goods being subject to a complaint.

Cost returns are made by way of a bank transfer. In the case of payments made via the PayU payment system, to the account from which the transfer had been made. In other cases to the bank account indicated in the return form.

IMPORTANT! The seller does not accept parcels with payment at delivery and sent to a parcel locker.